Help for a running store
PrestaShop support: bug fixes, diagnostics and consultations
Is your store showing a 500 error or a blank page, is the cart or payment not working, or has a module stopped working after an update? I will diagnose and fix it. I also help with one-off configuration, integrations and technical consultations. You work directly with me, the developer who works on your store.
Support is help with a specific issue, billed by the hour. If you need someone to look after your store on an ongoing basis, ask about ongoing care.
DIRECT CONTACT
Direct contact and
responsibility for the store
Unlike large outsourcing companies, I offer direct contact with the developer who actually works on your store. When something breaks, clear communication and concrete technical decisions matter.
I most often help with:
- 500 errors, blank pages and errors visible in the logs
- cart, checkout and payment problems
- module errors and conflicts after a PrestaShop or PHP update
- removing malicious code and securing the store after a breach
- finding out why the store is slow
- consultations before changing a module, hosting or PrestaShop version
How much does PrestaShop support cost
I bill by the hour, for the time actually worked. Before larger work you get a quote. Rates are in euro (EUR), net (excluding VAT), converted from PLN at the current National Bank of Poland (NBP) average exchange rate and rounded up to the full euro.
Fix, diagnostics, consultation
€37 net / hone-off jobs, up to 15 h per month
Urgent failure
€43 net / ha failure that blocks sales: cart, payments, orders
For ongoing cooperation above 15 h per month the rate is €32 net/h. Ask about ongoing care.
The time needed to fix a failure depends on its cause, so I give it only after the diagnosis.
How a support
request works
- Describe the problem. Use the contact form or call: what is happening, since when and what has changed in the store recently.
- Access. We agree what I need: PrestaShop back office, FTP or SSH, database, hosting panel.
- Diagnosis and quote. I look for the cause in the logs and code. Before larger work you get a quote.
- Fix and check. I apply the fix and check that the store works correctly.
Limitations. I do not give a fix time before the diagnosis. If the cause lies with the hosting or a third-party module, I point it out and suggest the next steps.
Frequently asked questions
How much does a PrestaShop fix cost?
It depends on the cause of the problem. The rate for a fix, diagnostics or consultation is €37 net/h, and for an urgent failure that blocks sales €43 net/h. Before larger work you get a quote.
When will you start working on my request?
I set the start date and timeline after reviewing your request. If a failure blocks sales, call: +48 609 880 234.
What access do you need?
Usually the PrestaShop back office, FTP or SSH, the database and the hosting panel. We agree the scope of access before work starts.
How is support different from ongoing care?
Support is help with a specific issue. Ongoing care is cooperation in which I know your store and we plan work for the coming months; above 15 h per month the rate is €32 net/h.
Which PrestaShop versions do you work with?
Versions 1.6, 1.7, 8.x and 9.x.
Experience
Serving demanding
PrestaShop stores
Support for high-traffic
stores stores that generate a large volume of visits and orders, including during peak hours.Stores of influencers and HR brands
prepare the infrastructure and store for sudden spikes in traffic after campaigns, dropouts, and promotions.Resistance to sharp sales peaks
stability of the store’s operation with a simultaneous influx of thousands of users.B2B stores with customized pricing logic
serve corporate customers, price lists, discounts, and customized purchase processes.Support during marketing campaigns and promotions
Store preparation for Black Friday, seasonal promotions and intensive advertising campaigns.Projects after other contractors or agencies
capture stores that require code repair, optimization, or organization.Stores that require a high level of security
Security, updates, monitoring, and rapid response to incidents.