Looking for help in developing your store?

PrestaShop support that you can rely on

I provide solid and reliable PrestaShop support designed for online store owners who expect real technical support, rather than an anonymous notification system. Collaboration is based on direct contact with the developer, who knows PrestaShop from the practical side and can quickly respond to problems affecting sales.

PrestaShop Support is not only about troubleshooting errors, but also, first of all , technical support for the store, its stability, security and further development. Thanks to many years of experience working with various versions of PrestaShop (1.6, 1.7, 8. x, 9. x), I can effectively diagnose problems and implement solutions that are appropriate for a specific deployment.

DIRECT CONTACT

Direct contact and
responsibility for the store

Unlike mass outsourcing companies, it offers direct contact with the developerwho actually works in your store. In critical situations, quick response, clear communication, and specific technical solutions are important.

As part of its support, PrestaShop offers, among other things:

  • continuous technical support and help in case of sudden crashes

  • fast troubleshooting of store errors and module issues

  • updates and security fixes

  • support after PrestaShop and PHP updates

  • functionality development and modification of existing solutions

  • help in integrating and configuring the store

This ensures that the online store is under constant supervision and is not left without support at key moments.

Prestashop Web Developer
Radoslaw Balcerzak
Senior Web Developer

Flexible billing model for PrestaShop support

The cost of PrestaShop technical support depends on the actual number of hours worked in a given month. , so you only pay for real technical activities, and not for rigid packages that are not related to the store’s needs.

The billing model is based on a monthly hourly fork, which allow you to adapt the support range to the store size, traffic level, and intensity of development or maintenance work. This solution is well suited for both small stores and large, fast-growing e-commerce projects.

Below are the estimated price forksbased on the estimated number of support hours per month. The final volume and cost are determined individually, after analyzing the store and customer expectations.

Main

More than 15 hours per month-for stores that need constant maintenance

140plnnetto /1h
continuous technical support for PrestaShop
handling current notifications and minor changes
bug fixes and
module updates
support after
PrestaShop / PHP updates
response time up to 8 business hours
calculation only for the actual time worked

Main

Up to 15 hours worked-for actively developing stores

150plnnetto / 1h
all from the basic package
priority technical requests
technical and development advice
performance optimization and
technical SEO
support for integrations and configurations
response time up to 5 business hours
ability to plan development activities

Premium Service

Sudden failure-for business-critical stores

190plnnetto /1h
immediate action in the event of a crash
response time is up to 3 hours from the moment of submitting the application
handling critical situations (sales, payments, and checkout)
support during campaigns and peak traffic
high-traffic stores and influencer marketing
direct contact with the developer
highest service priority

PrestaShop support
to meet real business needs

Each online store operates differently, so support PrestaShop always corresponds to the scale of the store, industry and sales model. . I support both small stores, as well as extensive B2B projects and department stores.

I make sure that technical support is not limited to responding to errors, but also includes technical advice, performance optimization, and preparing the store for further growth. The goal is stable operation of the store and safe sales.

If you are looking for PrestaShop support Based on experience, direct contact, and real-world commitment – this form of collaboration is right for you.

Sleep well - store monitoring

Serving demanding
PrestaShop stores

  • Support for high-traffic
    stores stores that generate a large volume of visits and orders, including during peak hours.

  • Stores of influencers and HR brands
    prepare the infrastructure and store for sudden spikes in traffic after campaigns, dropouts, and promotions.

  • Resistance to sharp sales peaks
    stability of the store’s operation with a simultaneous influx of thousands of users.

  • B2B stores with customized pricing logic
    serve corporate customers, price lists, discounts, and customized purchase processes.

  • Support during marketing campaigns and promotions
    Store preparation for Black Friday, seasonal promotions and intensive advertising campaigns.

  • Projects after other contractors or agencies
    capture stores that require code repair, optimization, or organization.

  • Stores that require a high level of security
    Security, updates, monitoring, and rapid response to incidents.

Support Availability
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Response time to a message
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Many years of experience with Prestashop
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Prestashop
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